**Last Updated: September 11, 2026**
Welcome to Clap Balm™. These Terms and Conditions govern your use of our website and your purchase and use of products offered through Clap Balm.
Clap Balm™ is operated by **Caldera Capital Partners Limited** (“Clap Balm,” “we,” “us,” or “our”).
By accessing our website, placing an order, or purchasing our products, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products.
## 1. Website Use
You may use this website for lawful personal and commercial purposes related to browsing, purchasing, or learning about Clap Balm products.
You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to any portion of the website, introduce malicious software, or use the website for fraudulent or unlawful purposes.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms and Conditions have been violated.
## 2. Products
We make reasonable efforts to accurately display and describe our products, including their appearance, scent, ingredients, size, packaging, and other characteristics.
Actual product appearance may vary slightly from photographs or images displayed online due to differences in packaging, production batches, screens, photography, or other factors.
Product availability is subject to change without notice. We may modify, discontinue, or introduce products, scents, sizes, packaging, or formulations at our discretion.
## 3. Product Use
Clap Balm is intended for **external use on hands after play** to help neutralize and mask odours left behind by hockey gloves.
Follow the directions provided with the product.
Do not ingest. Avoid contact with eyes and other sensitive areas. Discontinue use if irritation or an adverse reaction occurs.
Although Clap Balm is made using naturally derived ingredients, individual sensitivities and allergies may occur. Customers are responsible for reviewing the ingredient information provided before using the product.
If you have a known sensitivity or allergy to any listed ingredient, do not use the product.
Clap Balm is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
## 4. Orders
All orders are subject to acceptance and product availability.
After placing an order, you may receive an electronic confirmation. This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, inventory errors, payment problems, or other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
## 5. Pricing
All prices displayed on our website are in **Canadian dollars (CAD)** unless otherwise indicated.
Applicable taxes and shipping charges will be calculated and displayed during checkout where applicable.
We reserve the right to change prices, promotions, discounts, and shipping charges at any time without prior notice.
A price change will not affect an order that has already been accepted by us.
## 6. Pricing and Website Errors
We make reasonable efforts to ensure information on our website is accurate. However, errors may occasionally occur, including incorrect prices, product descriptions, promotional information, inventory information, or shipping charges.
If an error affects an order, we may contact you to correct the error or cancel the affected order and issue a refund.
We are not obligated to fulfill an order at an obviously incorrect price resulting from a typographical, technical, or administrative error.
## 7. Payment
Payment must be made using one of the payment methods offered during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payments may be processed by third-party payment service providers. Your use of those services may also be subject to the provider’s own terms and privacy policies.
## 8. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframes communicated on our website.
Delivery dates and transit times are estimates and are not guaranteed unless specifically stated otherwise.
Shipping delays may occur due to carriers, weather, incorrect delivery information, high-volume periods, customs, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Additional charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
## 9. Risk of Loss and Delivery Issues
If your shipment appears lost, damaged, or incorrectly delivered, please contact us as soon as reasonably possible so that we can investigate the issue with the carrier.
Claims involving shipping damage may require photographs of the product, packaging, and shipping materials.
We will work reasonably with customers and shipping providers to resolve legitimate shipping problems.
## 10. Returns and Refunds
Because Clap Balm is a personal-use topical product, we cannot accept returns of products that have been opened or used unless the product is defective or otherwise required by applicable law.
Unused and unopened products may be eligible for return in accordance with our Return Policy. Unless otherwise stated or required by law, return shipping costs are the responsibility of the customer.
If you receive a product that is defective, damaged, or incorrect, please contact us. We stand behind our products and will work with you to resolve legitimate product issues.
Our separate **Return Policy** forms part of these Terms and Conditions.
## 11. Promotions, Coupons and Discount Codes
Promotional offers, coupon codes, and discounts may be subject to additional conditions, including expiry dates, minimum purchases, product restrictions, or limits on use.
Unless otherwise stated, promotional offers cannot be combined.
Promotional codes have no cash value and cannot be exchanged for cash.
We reserve the right to cancel or refuse a promotion that has been obtained or used fraudulently or contrary to the stated terms of the promotion.
## 12. Intellectual Property
The website and its contents, including branding, logos, product names, slogans, graphics, photographs, illustrations, packaging designs, written content, and other materials, are owned by or licensed to Caldera Capital Partners Limited and are protected by applicable intellectual property laws.
**Clap Balm®**, the Clap Balm branding, and associated intellectual property may not be copied, reproduced, distributed, modified, or commercially used without our prior written permission.
**Smell Human Again.™** and other trademarks, trade names, slogans, or branding appearing on the website remain the property of their respective owner.
Nothing contained on this website grants any licence or right to use our intellectual property except as expressly authorized by us in writing.
## 13. Reviews and User-Submitted Content
If you submit a review, photograph, testimonial, comment, or other content to us or through our website, you confirm that the content reflects your genuine experience and that you have the right to submit it.
You grant us a non-exclusive, royalty-free right to display, reproduce, and use submitted content in connection with our website, products, and marketing, subject to applicable law.
We may decline or remove content that is unlawful, abusive, fraudulent, misleading, unrelated to the product, contains personal information belonging to another person, or otherwise violates these Terms.
We will not knowingly alter a customer review in a way that materially changes the customer’s expressed opinion.
## 14. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services, including payment processors, shipping providers, social media platforms, and other service providers.
We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.
Your use of third-party services is subject to the terms established by those providers.
## 15. Disclaimer
We make reasonable efforts to provide accurate information and quality products.
Except for warranties or rights that cannot legally be excluded, the website and its contents are provided on an “as is” and “as available” basis.
Individual experiences with our products may vary.
Nothing on this website constitutes medical advice or should be relied upon as a substitute for advice from an appropriate healthcare professional.
## 16. Limitation of Liability
To the maximum extent permitted by applicable law, Caldera Capital Partners Limited and its directors, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our products.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms and Conditions excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection legislation.
## 17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Caldera Capital Partners Limited from claims, damages, liabilities, or expenses arising from your unlawful misuse of our website, infringement of another person’s rights, or material violation of these Terms and Conditions.
## 18. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information associated with website visits, orders, communications, and other interactions with Clap Balm.
## 19. Electronic Communications
By placing an order or contacting us electronically, you consent to receiving communications necessary to complete or service your transaction, including order confirmations, receipts, shipping notifications, customer-service communications, and product-related notices.
Marketing communications are handled separately and are subject to applicable Canadian anti-spam and privacy legislation.
## 20. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes to our business, products, website, or legal requirements.
The current version will be posted on this website together with its effective or last-updated date.
Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
## 21. Governing Law
These Terms and Conditions are governed by the laws of the **Province of Ontario and the federal laws of Canada applicable therein**, without regard to conflict-of-law principles.
Nothing in these Terms limits any mandatory consumer rights or protections available to you under applicable law.
## 22. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
## 23. Contact Us
Questions regarding these Terms and Conditions may be directed to:
Clap Balm™
Caldera Capital Partners Limited
Ontario, Canada
Email:support@ clapbalm.com
Website: clapbalm.com